Support
Frequently Asked Questions
Everything you need to know about how iDigital works.
Sign in to your account and submit your idea from your dashboard. Our AI will guide you through a structured interview to gather the requirements — goals, features, design, integrations, budget, and timeline.
A senior technical lead (CTO) reviews the AI-generated requirements and refines the technical scope. Once approved, our admin team sets a price for each milestone and sends you a full proposal with the cost breakdown.
Every project is split into milestones, each with its own price. You pay milestone by milestone — work on a milestone starts only after it is paid. You can review and approve the full breakdown before paying anything.
We accept payments through Stripe and Instapay. All invoices are issued inside the platform and available in your "My Invoices" page.
After your first payment, a dedicated Project Manager is assigned to your project. They manage delivery, upload files, and keep you updated. You approve each milestone before moving to the next.
It is an optional monthly subscription per project that covers post-launch support. On the 1st of each month an invoice is generated automatically for subscribed projects, and you are notified to pay it from your invoices page.
Support tickets require an active Maintenance & Support subscription for that project — meaning the current month's invoice must be paid. Once paid, ticket submission unlocks for the rest of that month.
Clients with an active subscription can open a support ticket from their dashboard. For anything else, email us at contact@idigital-cs.com.