Join our support team and help our clients succeed. You will be the first point of contact for technical issues, providing timely and effective solutions while maintaining excellent customer relationships.
Requirements
- 1+ years in technical support or customer success
- Strong understanding of web technologies (HTML, CSS, JS basics)
- Experience with helpdesk/ticketing systems
- Excellent written and verbal communication skills
- Problem-solving mindset and patience
- Experience with CRM tools is a plus
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues and escalate when needed
- Document solutions and create knowledge base articles
- Gather customer feedback for product improvements
- Maintain high customer satisfaction scores
Benefits
- Competitive salary
- Remote work
- Career growth opportunities
- Performance bonuses